After adding My Read Receipts to our Helpdesk, our staff has gained a much better
view of where the actual ticket ‘status’ is at. Many client sys-admins are busy
people, and it’s very informative to see if they’ve opened - and maybe even read -
the reply we send out. My Read Receipts gives us this much-needed information!
Jakob Peterhänsel
Dan Magi | Copenhagen, Denmark